Workflow & Planning

FreshBooks Time Tracker

By FreshBooks

Track time from Chrome so you never miss a billable minute.

View Chrome Web Store

Time on the storeAbout 3 years or moreA rough range, not an exact date

Store users≈4KRounded by the Chrome Web Store

Chrome Web Store rating2.5 / 545 ratings on the Chrome Web Store

Last store update4 Oct 2022Version 3.4, 4 years ago

Inside the extension

FreshBooks Time Tracker developer product preview 1

Product image 1 of 4

Reviews

Samantha Mark2.2 years ago
I was hesitant to download the extension after reading all of these reviews, but finally decided to try it and see for myself. I tend to switch projects often and not having an extension makes my time-tracking extremely difficult. I'm happy to say, it seems to be working perfectly fine after several hours of use using the DuckDuckGo extension on Chrome (Windows). I'll update this if I run into any crashes, but so far so good!
Amanda Burma2.9 years ago
Many times the extension struggles to load and must be clicked and left multiple times or it sits and spins. Previous versions as others mentioned did work better, and I too am missing the search feature. Another feature that would be helpful would be a quick click to open freshbooks in a new tab. Due to the loss of search feature and the loading issue, I've given the extension a 3/5 stars. I'm a long time user (more than 8 years) of Freshbooks.
Ferran Contell3.7 years ago
It's useless. You need to log in every time you want to use it and the login process takes even longer than logging in on the website. They also say it integrates with Trello, which is false. I wish I would have known all this before committing for a year.
Michael Amico4.3 years ago
The newest version does not allow searching of clients or projects. Seems like a bug as a search bar is provided but does not work. Previous versions have worked. This problem has been present for months. I've been a customer since 2012.
Angelo Cushman4.4 years ago
Was great, but this new version is not great. It takes longer to setup a time tracker cause the project is tree'd to the client as opposed to being a separate drop down and there is no search/filter feature. The extension does not work reliably, it sometimes does not load or loads really really slow. Also it is a far less attractive, the design is not cohesive with the website, feels under designed. Overall just frustrating to use. I do like the add to retainer button. Why do I have to relog-in constantly, given I use secure passwords that no one can remember it is a total pain and it doesn't allow for LastPAss prompting, just a big pain. Has me looking elsewhere for a better experience.
Andrew Rowland4.5 years ago
The latest update has made what was already below average UX a horrible UX. Why would you add 2 additional clicks each time I want to use the Timer? Why does it now open collapsed in default state regardless of if a timer has already been started? Issues: 1. Even slower to load after initial click that it was. 2. Logs me out way too frequently, and initial click after being logged out, there is a full 20-30 seconds before the widget opens and is interactive. 3. I have never had logged time with “no project” before this change. Now it is quite frequent because the select box for Project now includes Client name as the first option for each. I never want to log to no project and can’t understand why this is even a “feature”
Chase Jennings4.5 years ago
The last version was buggy, but it was at least still usable. The latest update (v3.1 as of Apr 7 2022) came with all of the same bugs, plus loads of new, even worse ones. The worst of which is having over half of all of my clients missing from the client selection field. With that being said, with v3.1, the chrome extension is officially completely unusable. I'm having to use the web dashboard instead for everything now. I'm also not a fan of how they merged the client & project field (on both the extension and the web dashboard). It gets super confusing when you have multiple clients with the same project name. And for some reason you can't search by project (although the field name seems to indicate you should be able to). As of now, you have to search for the client, then scroll all the way down to the project you want to track time for. This is a massive efficiency killer for anyone who needs to frequently track different projects throughout the day. Also, before it used to show you the project you were tracking time for when you clicked on the extension icon. Now it opens up a menu with "Start Timer, Log Time, Choose Business, Log Out" which is a bit frustrating and not intuitive. To view the project in progress, you have to click "Start Timer" which makes no sense in terms of UI. If you're a part of the UI/UX team at FreshBooks, please revert everything back to how it used to be and focus on improving the performance of it instead. It feels like you guys were forced to make some updates or something and rushed this one out the door without any adequate feedback from actual users. Also, PLEASE lower your fees for invoicing. It really doesn't make any sense to be making us pay those additional fees when using the Freshbooks Payments option when we're already paying for the subscription. I used to recommend Freshbooks to all of my freelancers, but with the almost predatory fees, copious amount of bugs, and poor UX/UI decisions, I now I find myself looking for alternative platforms to migrate over to.
Anne Allen4.5 years ago
Why has the latest upgrade (Today April 6) REMOVED THE PROJECT select? Now I cannot track time to a project?
David Koh4.8 years ago
The timer seems to create multiple entries in Freshbooks everytime I hit pause and play again even before pressing the Log Time button!
Andrew Rowland5.1 years ago
Very buggy, slow and very frustrating UX. I no longer recommend Freshbooks as a time-tracking tool. When it actually works it still stinks: > it is slow to load my project list and task lists. > It doesn't allow you to edit the value of the timer to adjust it to round to nearest minute OR add/remove time before submitting it to the log. Video of it not even working....https://www.awesomescreenshot.com/video/5209892?key=6053c093537c5637f9cbf25254c5f1f1
Steve Quinn5.3 years ago
It is quite frustrating that FB treats time tracking as and afterthought when it is SUCH a critical part of most users workflow. In my work as a freelancer, time tracking is the PRIMARY use of the tool. I have up till now resisted migration to the new version because the new version is not compatible with the 3rd party time tracker I've been using for years. This extension is a buggy, unreliable, half baked afterthought that in spite of the unanimously poor reviews FB seems uninterested in improving.
Liz King5.4 years ago
Freshbooks pushed us from Classic to the newer edition, but the timer feature is practically unusable. I uploaded this extension and was assured by Freshbooks Help that it was working well despite the poor reviews. In my usage today, it added the time from one client into some existing time I'd already logged for the day for another client. Also, I was having trouble changing the time in error (in Freshbooks itself). I was told this Chrome extension was their timer solution and Freshbooks wasn't considering changing the format to something like we had in the Classic version. Thing is, I could make the change if it was accurate and dependable like the old time, but it's clearly not. For the first time, I'm terribly disappointed in Freshbooks.
Carol Hunneyman6 years ago
This is terrible. They are forcing us to go to the NEW FreshBooks by Nov 2020, and the timers are not up to par yet. I frequently PAUSE and do other things. Their on-page timer doesn't have a pause. So I got the Chrome extension and that's a mess. Very unstable. Very scary right now - I am not sure my BILLABLE time is recording properly and have to keep double checking it. PLEASE FIX ASAP!
Reece Hart6.5 years ago
Almost works. Tantalizingly close to being useful. Like others, I routinely experience problems with this plugin, or at least the interaction of this plugin with the backend and the timer functionality that's built into the web app. Problems include: 1) lost logs, 2) grossly incorrect times, 3) duplicate entries from a single click. It's worth noting that I often keep the FB web page up. When I start a timer in the plugin, the timer in the web page starts automatically. They seem mostly in sync for time, but not for client, project, or notes. When I log the time in the plugin, the web page timer sometimes stops and sometimes doesn't, or doesn't immediately. All of this feels like a system that's confused about the shared state of the timer, which I can easily imagine leads to race conditions that sporadically all of the observed kinds issues. Suggestion: FreshBooks should either yank this plugin and tell people to use the web app timer, or, preferably, ask a FB engineer to actually use this timer for his/her own work for a week. I'm pretty sure they'll observe the misbehavior and be able to diagnose the causes.
Thomas D'Hoe6.7 years ago
Hi, Does this integration also works for Freshbooks classic? Can't login in and yes, we are still on Freshbooks classic