Refund policy
Ask within 7 days of your first payment and we refund it in full, no questions asked. On a yearly plan, ask within 30 days of paying and we refund the part of the year you have not used. A refund ends the plan straight away. One refund per customer in any 12 months.
Your first payment
If Ext Watch is not right for you, email support@extwatch.com within 7 days of your first payment on any plan and we refund the whole payment. You do not need to give a reason. On Plus, your first payment is the one taken when the free trial ends.
Yearly plans
If you pay yearly, you can ask for a refund within 30 days of the yearly payment. In the first 7 days after your first payment you get all of it back. After that, we refund the part of the year you have not used.
One refund in any 12 months
Each customer can have one refund in any 12 months. When we refund a payment, the plan it paid for ends straight away.
How to ask
Email support@extwatch.com from the email address on your account, or use the support form. We send the money back to the card you paid with. It usually takes 5 to 10 days to show on your statement.
Free trial
Plus has a 3-day free trial. You add a card at checkout, but you are not charged until the trial ends. Cancel from your Billing page before then and you pay nothing. One free trial per person: if your email, account or card has had one before, the new trial is not started and nothing is charged. Pro and Max have no trial.
Cancelling
You can cancel any time from your Billing page. You keep access to the end of the period you paid for, and your plan does not renew after that. Outside the refund times above, cancelling stops the next payment but we do not refund part of a period.
Contact
Use the support form or email support@extwatch.com.