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Reviews
Mark Samborski2.1 years ago
unfortunately it seems that Salesforce and Cirrus aren't playing nice as it keeps logging out, then will work for a day with gmail but not calendar. Disappointing as I am finding I have to continuously re install and doublecheck if something has been linked up correctly. Costing more time then it is saving at this point and tech support doesn't seem to have a solution long term
Will Carter2.2 years ago
Compatibility issues with Gemini sidebar. Covers up the sidebar so have to remove it to use Gemini.
Sara Wilkison2.3 years ago
This used to work great - now every time I am on my Chromebook with Google mail, it keeps disconnecting from Salesforce, and since I rely on this for many things - this disconnect is becoming a real problem. I will be looking for a new solution. Disappointed, as I have used this successfully for years.
Gregory Williams6.9 years ago
coolbeans
Ryan Young7 years ago
Cirrus offers the most robust functionality to connect to Salesforce but there are a lot of bugs. I have also noticed that with some features, like email sync, they built a great product but then stop short of making it awesome.
Overall as the admin I have spend an enormous amount of time managing this product with a small team of 45 sales reps. While it is hard to replace due to what it offers it is harder often times to deal with complaints and issues.
Sasha7.3 years ago
It's a very useful tool. I like it's feature for setting up follow-up reminders by bringing back the email to the top of inbox. - I wish you could add a way to manage all of the scheduled for the future reminders under one separate tab in gmail or so (so you could close some in advance when have time/need).
However, I often have issues with Cirrus: it logs you out of your Cirrus account which prevents you from doing your work, it sometimes has troubles with syncing with Salesforce which is also very inconvenient.
Gregg Grossman7.9 years ago
Have been using for 3 yrs. Mostly great, able to use the Salesforce platform w/o having to work in SF saves a ton of time. Tracking emails is like having a super power.
But some persistent bugs syncing contacts and every so often a major feature stops working .... search, tracking, sync. And not sure what the mobile app does??
Bottom line - even w a little frustration its worth 25 bucks/mo
Tony Firth8.1 years ago
First, I don't use Salesforce, so there may be benefits to this app that I am not able to see.
Overall, the interface is quite slick, but there are too many bugs and annoying omissions underlying the snappy looking presentation. Here are my dislikes and bugs:
1. There is no indication in the gmail email list of whether the email is tracked, has been opened, etc., unless you click on the email to view it.
2. There is no way to stop tracking an email once it has been sent as a tracked item. Therefore, all of the tracking reports are cluttered with emails that have already become unimportant.
3. The tracking reports page has a MASSIVE graph at th top which means that you need to scroll down to see the email tracking details every time you open it.
4. The Attach.io attachment management tool that is embedded with Insight also has great potential, looks very slick, but is also amazingly buggy. Though I give kudos for the stylish attachment link design, the option to insert a thumbnail and the option to quiz recipients, there are just too many bugs! The attachment link doesn't allow more than one attachment at a time, or it will rename and replace all links in the email with the name and url of the last one attached. The thumbnail option does allow more than one, but for some reason, it is not always possible to position the attachment link or thumbnail where you would like it to be in the email body. it will only show at the end of the email, after the signature line! Who will look there??
5. The ONLY way to switch between a textual attachment link and a thumbnail is to open Attach.io and change it in the Account Settings. Why cant there be a simple option when the attachment is loaded?
6. Any email with this type of attachment does not prompt the email to show a paperclip, so the recipient will not always know that the email has an 'attachment' that they should look at.
7. Customer Support has an attitude that smacks of 'oh we know that there is a known bug, but we don't really care. Just carry on paying us. We will let you know."
Summary: Not ready. Too buggy. Find something that works better.
CCharles Huang8.1 years ago
Loading chrome on mac with this single add-on activated eats up more of my machine's resources than the entire chrome application itself. Meaning my chrome's RAM and CPU usage are almost double with this add-on activated.
Come on Cirrus. Your marketing is all about onboarding Salesforce users because Salesforce has a slow web-app. Your entire value proposition is scale and bringing those millisecond load times to zero. Your add-on causes my gmail on chrome to move at such a slow pace that I've actually become LESS PRODUCTIVE with emails. Fix this or I'm moving all of my companies (4 of them) over to another tool in May.
Dustinn Jackson8.3 years ago
i use this constantly at work. the best solution for setting email reminders if nobody responds, and for scheduling appointment with customers.
Paul Bennett8.4 years ago
doesn't add much value and creates login issues a lot
Timothy Golden8.4 years ago
I've been a Cirrus Insight customer for about two years. I have been nothing short of amazed by the seamless flow which it works with Gmail & Salesforce. I haven't found anything that compares to CI and I've looked for two years.
Vishal Sharma8.4 years ago
It is great. We love to use this with our Salesforce and Gmail platform.
Kerim Babacan8.4 years ago
I love that it automatically tracks emails opens and clicks. No need to send receipts anymore. If enabled, it also logs emails as activity which was great when I was in sales. Made life definitely much easier.
Jane Behrend8.4 years ago
We use Cirrus everyday. It saves us from having to go back and forth into SalesForce and we have customized it to make our reporting and database management much easier. I have some trouble with campaigns (no options for typefaces, sizes etc.) and am working on that. They had great new features all of the time.
We haven’t found close competitors for Cirrus Insight yet.