Workflow & PlanningStore Featured

Keeping | The Original Help Desk for Gmail™

By Katsu Ventures LLC

Keeping turns your Gmail into a help desk. Manage customer support from Gmail.

View Chrome Web Store

Time on the storeAbout 10 years or moreA rough range, not an exact date

Store users≈4KRounded by the Chrome Web Store

Chrome Web Store rating4.4 / 528 ratings on the Chrome Web Store

Last store update27 Sep 2026Version 6.12.0, 11 days ago

Inside the extension

Keeping | The Original Help Desk for Gmail™ developer product preview 1

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Reviews

Vlas Bashynskyi4 months ago
Cool extension!
Britani Bunch22 months ago
Nice and Good working
Andy Atalla (Andy)2.4 years ago
Having initially experienced some technical issues with keeping. Cody at keeping listened to the issues, invested a significant amount of time to resolve the technical issues and providing excellent customer service.
Francine Pataray3.7 years ago
Keeping is great! The main trade-off in comparison to programs like Zendesk is that it's centralized on emails (it wouldn't have social media DMs ready to respond to within Keeping), since it's a plugin for Gmail. Any emails directed at our "support@company.com" account would be automatically created as a Keeping ticket. Additional "agents" can access and respond to these tickets without having to switch between emails. Plus you could convert tickets from their direct email "me@company.com" into a Keeping ticket. This has made it so much easier for me and my coworkers. We can sort and assign emails without accidentally responding twice to somebody, re-assign emails to 'pass notes' if we want some input for our response, and actually close tickets so the emails are out of sight. (Emails auto re-open if the customer responds, so it's very rare that we would accidentally close an open ticket.) It integrates to Shopify so the customer's order number is linked, as long as they're using the associated email. Some Shopify orders weren't linking, and we learned from Keeping's support team that it's because of when the order was placed vs when we installed Keeping. The payment plans are low cost, especially if you pay the annual like we did to get the two months free. We were originally only going to use 2 agents and share one seat to try to save a little bit more (the "support@company.com" email is a usable agent, but isn't counted towards the agents - maybe because the inbox here looks unwieldy), but decided to add a 3rd agent (allowed up to 7, pay by # of agents, in the cheaper plan) and it's so worth it. I would like to see improvements such as adding a page number within the FAQs Knowledge Base (saved responses you can easily import into your email as you draft a reply), to make the Knowledge Base easier to navigate within. I'm not sure if this specific idea is being worked on right now, but I have seen lots of upgrades since we first started using this in Feb 2021!
Adam Fisher3.7 years ago
We used Keeping for a few years but recently moved away due to increased support needs but Keeping worked very well and was convenient and light weight. We will still miss some features but had to merge into another in house solution. We were refunded our previous year service quickly and with no hassle which was appreciated. Thanks.
Eriq Nelson3.9 years ago
We've been using Keeping for years and it's been a really great addition to our Gmail experience. They've been keeping pace with changes in the Gmail web application and the support team is top notch.
Chris Friend4.1 years ago
Our company has moved to Keeping for support and we love it!
Michael Arndt4.5 years ago
Very simple to setup and manage and works very well with Gmail. Been using this for years and would recommend.
Andreas Delin5.4 years ago
Keeping.com makes wonder for our customer support on a daily basis. Reduces cost and increase our productivity. Also great for tracking of old cases for follow up and claims. Reliable and perfect uptime also during peaks and large volume of customer messages. Highly recommended!
vjg hgj7.3 years ago
Keeping is an excellent alternative to traditional helpdesk and allows my entire team to collaborate from their Gmail helpdesk for a very reasonable monthly fee. Great support and easy to setup.
Chris Worst7.6 years ago
Very solid budget friendly email management tool. I have a team of 6 that share this tool and it is great. Occasional outages are a pain but for the price I love it.
Steve Mayes8.1 years ago
Many features simply don't work despite us giving their support full access to our account, and their service is offline at least 3 times a week.
Daniel Toro8.2 years ago
Its OK when it works... unfortunately it's very unstable and goes offline multiple times a day.
Bylancer support8.4 years ago
HI its not working in my gmail id . Is gmail block this extension or what . Please help.
Ti Gidou8.8 years ago
[EN] Impossible to put a accent (éèê etc.) or just an simple dash (-) in first name or last name. Just two status for ticket and can't create more. (miss "waiting", "resolved", etc.) Only with Google Chrome (note to dev : detection error for MS Edge). Only in english. ========================= [FR] Impossible de mettre des noms/prénoms avec des accents ou simplement avec tiret(-). Seulement deux status possible a un ticket. Aucun journal d'événement sur les status et notes. Seulement avec Google Chrome. Seulement en anglais.